Privacy Policy

PhantomHost (“PhantomHost”, “we”, “us”, or “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services or visit our website.

1. What Information We Collect
We collect personal information that is reasonably necessary to provide our services, including:

Contact Information: Name, email address, phone number, billing address.

Account Information: Username, password, domain registration details.

Payment Information: Credit card or bank details (processed securely via third-party payment processors).

Usage Data: IP address, browser type, server logs, analytics data, support requests.

Customer Content: Any data or files uploaded to your hosting environment.

2. How We Collect Information
We collect personal information in several ways:

When you sign up for our services.

When you contact us via email, phone, or live chat.

When you make a payment.

Automatically through cookies and analytics tools when you use our website or services.

3. Why We Collect Your Information
We collect and use your personal information for purposes including:

Providing and managing your hosting services.

Communicating with you about your account or services.

Processing payments and issuing invoices.

Sending service-related updates and alerts.

Improving our website and services.

Complying with legal obligations.

4. Disclosure of Personal Information
We do not sell your personal information.

We may share your information with:

Service Providers: Such as payment processors, domain registrars, or support tools.

Legal and Regulatory Authorities: Where required by law or to protect our rights.

Technical Partners: Data centers, server providers, or CDN networks to deliver your service.

All third parties are required to treat your information confidentially and securely.

5. Data Security
We take reasonable steps to protect your information, including:

Secure servers and access controls.

SSL encryption for data transmission.

Regular security monitoring and backups.

Internal data protection policies and staff training.

Despite this, no method of transmission over the internet is 100% secure.

6. Access and Correction
You have the right to access and correct the personal information we hold about you. If you need to update your details or request a copy of your data, contact us at sales@phantomhost.com.au.

7. Data Retention
We retain your data for as long as necessary to provide services and meet legal obligations. Data may be deleted after account termination and a retention period of [30–90 days] unless legally required otherwise.

8. Overseas Disclosure
Some of our service providers or data centers may be located outside Australia. We take reasonable steps to ensure any overseas recipients handle your data in accordance with Australian privacy laws.

9. Cookies and Analytics
Our website uses cookies and third-party tools (such as Google Analytics) to improve performance and user experience. You can disable cookies through your browser settings, but some features may not work properly.

10. Changes to This Policy
We may update this Privacy Policy occasionally. Material changes will be communicated via email or our website. Please review it periodically.