Terms & Conditions
Welcome to PhantomHost! These Terms and Conditions ("Terms") govern your use of our web hosting services ("Services"). By signing up for or using our Services, you agree to comply with and be bound by these Terms and any other applicable policies or guidelines published by PhantomHost.
1. Definitions
PhantomHost, we, us, our: PhantomHost Pty Ltd, the provider of the web hosting services.
Customer, you, your: The individual or entity using PhantomHost’s Services.
Services: Web hosting services offered by PhantomHost.
2. Support Scope
Phantom Host provides unmanaged hosting services. By using our services, you acknowledge and agree that support is limited to:
- Issues directly related to the panel and the underlying server infrastructure
- Urgent service level problems, such as server downtime or critical outages
Phantom Host does not provide support for:
- Third-party applications, including CMS platforms (e.g., WordPress), themes, plugins, or custom code
- Email client setup or configuration (e.g., Outlook, Apple Mail, mobile apps)
- Website development, debugging, or content-related issues
Our pricing reflects this self managed model. We make no guarantee of live, phone, or priority support, except where explicitly stated in your plan details.
3. Services and Payment
Payment must be made upfront as per the selected billing cycle (monthly, annually, etc.).
Payments must be made with 48 hours of the due date. Failure to pay on time may result in suspension or termination of Services.
Pricing and features are subject to change with notice.
4. Customer Obligations
You are responsible for maintaining the security of your account credentials.
You agree not to use the Services for illegal, harmful, or abusive activities.
You will not upload or distribute malware, spam, or infringing content.
You agree to comply with all applicable Australian laws and regulations.
5. Data and Content
You retain ownership of all data and content you upload.
You grant PhantomHost a license to use, store, and transmit your data as necessary to provide the Services.
We reserve the right to remove or disable access to content that violates these Terms or applicable laws.
7. Service Availability and Backups
We strive to provide reliable Services but do not guarantee uninterrupted uptime.
Scheduled maintenance and unforeseen outages may occur.
PhantomHost offers nightly backups, which are kept in the system for 14 days. It is your responsibility to maintain your own backups; PhantomHost is not liable for data loss.
8. Limitation of Liability
PhantomHost is not liable for any indirect, incidental, consequential, or punitive damages.
Our maximum liability to you for any claim related to the Services is limited to the amount you paid us in the last 6 months.
We do not guarantee the security or confidentiality of data transmitted over the internet.
9. Termination and Suspension
We may suspend or terminate your account for breach of these Terms or illegal activities.
You may cancel Services at any time by providing notice.
Upon termination, your data may be deleted after a grace period.
10. Intellectual Property
All intellectual property rights in our Services and website remain with PhantomHost.
You must not copy, modify, or distribute our content without permission.
11. Privacy
Your use of the Services is subject to our Privacy Policy which explains how we collect and use your personal information.
12. Governing Law
These Terms are governed by the laws of the Commonwealth of Australia. Any disputes will be resolved in Australian courts.
13. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes via email or our website.
14. Contact Us
If you have any questions about these Terms, please contact us at:
PhantomHost
Email: sales@phantomhost.com.au
By using PhantomHost’s Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.